Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at (585)617-2088 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Coverage Includes:

Food & Beverage such as

  • mustard
  • popcorn
  • coffee
  • juice drink
  • sausage
  • wine
  • pizza
  • potato chips
  • chili
  • milk
  • icecream
  • spaghetti
  • gum
  • chocolate
  • popsicle
  • french fries

Human & Pet biological Stains on fabric, leather, vinyl, and wood, such as

  • blood
  • saliva
  • urine
  • vomit

Accumulation of stains, soil build-up over time, perspiration, hair and body oils are not covered by this plan.

Accidental Damage to wood and other hard surfaces, such as

  • burn
  • bubbling
  • chip
  • broken mirror
  • gouge
  • broken glass
  • liquid mark
  • liquid ring
  • checking of finish
  • peeling
  • breakage
  • heat mark
  • nail polish/remover
  • loss of silvering
  • scratch
  • cracking of finish

to fabric, leather**, and vinyl, such as

  • broken mechanism
  • nail polish/remover
  • cracked frame
  • scissors cut or puncture
  • cigarette burn
  • pen ink

*Your retailer has a complete set of terms and conditions, including coverages, limitations, and exclusions, available for review. Ask your sales associate to review a sample of the plan before purchaseing.
**Surface scratches on leather are not covered.


Remember to

READ YOUR PLAN carefully to understand what's covered (and not covered) and how to get help when you need it. Questions? Call for answers now.

BLOT STAINS with a clean, dry cloth before calling us. but don't attempt to clean teh stain further until we give you specific instructions.

ACT FAST because many stain issues are time-sensitive ... so is your plan. You must call within 30 days of when the stain or damage occurred.

CALL 800.253.3957 to request service.
Have your receipt and plan number handy.