Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at (585)617-2088 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Covered Stains & Damage*

Any household stains

Human and pet biological stains
(except perspiration, hair and body oils)


Punctures, cuts, tears, rips

Springs, frames, mechanisms, motors, levers, power and remote cords used for sleeper, reclining and inclining applications*

Zipper and button breakage

Seam separation

Matching pieces

Coverage Includes:

Household Stains such as

  • bleach
  • marker
  • grease
  • oil
  • lotion
  • grass
  • mud
  • ink
  • glue
  • tar
  • cosmetics
  • crayon

Food & Beverage such as

  • coffee
  • chili
  • chocolate
  • french fries
  • ice cream
  • juice
  • milk
  • mustard
  • pizza
  • popcorn
  • popsicles
  • potato chips
  • salsa
  • sausage
  • spaghetti
  • wine

Human & Pet biological Stains on fabric, leather, vinyl, and wood, such as

  • blood
  • saliva
  • urine
  • vomit
  • pet stains (but not other pet related damage)

Accumulation of stains, soil build-up over time, perspiration, hair and body oils are not covered by this plan.

Accidental Damage such as

  • Cigarette burn
  • Scissors cut or puncture
  • seperated seam
  • rip or tear
  • broken zipper or button
  • broken mechanism

*Your retailer has a complete set of terms and conditions, including coverages, limitations, and exclusions, available for review. Ask your sales associate to review a sample of the plan before purchaseing.

Remember to

READ YOUR PLAN carefully to understand what's covered (and not covered) and how to get help when you need it. Questions? Call for answers now.

BLOT STAINS with a clean, dry cloth before calling us. but don't attempt to clean teh stain further until we give you specific instructions.

ACT FAST because many stain issues are time-sensitive ... so is your plan. You must call within 30 days of when the stain or damage occurred.

CALL 800.253.3957 to request service.
Have your receipt and plan number handy.